Welcome to CustomerCareZone.com. By accessing or using our website or services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing CustomerCareZone.com, booking a service, or submitting any information, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Services Offered

Customer Care Zone provides home appliance repair and servicing for appliances including but not limited to:

  • Refrigerators
  • Washing Machines
  • Microwave Ovens
  • Air Conditioners
  • Water Purifiers
  • Geysers
  • Dishwashers

Services are subject to availability and are provided by verified technicians.

3. Booking and Cancellation Policy

  • Service Booking: You can book a repair via our website or customer support.
  • Rescheduling: You may reschedule up to 12 hours before the scheduled visit.
  • Cancellation: Cancellations within 6 hours of the scheduled time may attract a nominal charge.

4. Payments and Pricing

  • All service charges are mentioned clearly before confirmation.
  • Any additional cost (e.g., spare parts) will be informed during inspection and charged accordingly.
  • We accept payments via UPI, net banking, credit/debit cards, and cash (in select areas).
  • Prices are subject to change without notice.

5. Warranty

  • Services provided come with a 30 to 90 days warranty, depending on the appliance and repair type.
  • Warranty applies only to the serviced issue and not for future or unrelated faults.
  • Warranty will be void in case of mishandling or tampering by anyone not authorized by us.

6. Technician Conduct

All our technicians are background verified and trained. You agree to provide safe access to the appliance and the premises during the visit. Any misconduct must be reported to our support team immediately.

7. Privacy Policy

Use of our website is also governed by our Privacy Policy, which outlines how we collect, store, and protect your data.

8. Limitation of Liability

CustomerCareZone.com will not be liable for:

  • Any indirect or incidental damages during repair.
  • Loss of data or warranty provided by the appliance manufacturer.
  • Issues arising from unauthorized repairs post our service.

We strive for accuracy and efficiency but cannot guarantee uninterrupted service due to factors beyond our control (like natural disasters, internet outages, etc.).

9. Intellectual Property

All website content—including logos, text, graphics, and service listings—is the property of CustomerCareZone.com. Unauthorized use or reproduction is strictly prohibited.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in your city/state.

11. Contact Information

For any questions, feedback, or concerns, please contact us:

Customer Care Zone
Email: contact@customercarezone.com
Phone: +91-97597 46363
Website: www.customercarezone.com